Cancellation Policy

We understand that plans can change unexpectedly. Our cancellation policy is designed to be fair to both guests and property owners, taking into account the commitments and investments made to ensure your stay is memorable.

 

1. Cancellation Deadlines:

• Standard Reservations: Cancellations made [X days/weeks/months] or more prior to the check-in date will receive a full refund.
• Peak Season or Special Events: Cancellations made within [X days/weeks/months] of the check-in date may incur a penalty, up to [X]% of the total booking cost.

 

2. Refund Process:

• Refunds will be processed within [X] business days from the date of cancellation approval.
• Refunds will be issued in the same form of payment used for the original booking.

 

3. Modifications:

• Changes to reservations, including date changes or property changes, are subject to availability and may incur additional charges.

 

4. No-shows:

• Guests who do not arrive on the scheduled check-in date without prior notification will be considered as no-shows and may forfeit their reservation.

 

5. Force Majeure:

• In cases of natural disasters, pandemics, government restrictions, or other unforeseen circumstances beyond our control, we reserve the right to modify our cancellation policy as necessary.

 

6. Booking Fees:

• Please note that booking fees and service charges are non-refundable.

 

Contact Us: If you have any questions about our cancellation policy or need to discuss a specific reservation, please contact our customer service team on our website.